# --
# X-OTRS-Headers.txt - X-headers for use in mail
# Copyright (C) 2001-2004 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: X-OTRS-Headers.txt,v 1.9 2004/06/17 09:25:48 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see 
# the enclosed file COPYING for license information (GPL). If you 
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
 
X-OTRS-Priority: (1 very low|2 low|3 normal|4 high|5 very high)
-----------------------------------------------------
Set priority of ticket.

X-OTRS-Queue: [one system queue]
--------------------------------
Presort of queue (highest sort priority).

X-OTRS-Ignore: [yes]
---------------------
Ignore this email.

X-OTRS-State: (new|open|closed successful|closed unsuccessful|...)
--------------------------------------------
Set state of ticket! Be careful!

X-OTRS-CustomerUser: [CustomerUser]
-------------------------------
Set customer user.

X-OTRS-CustomerNo: [CustomerNo]
-------------------------------
Set customer id.

X-OTRS-ArticleKey(1|2|3): [additional info key]
-----------------------------------------------
Save additional info "key" to the incoming article (email).

X-OTRS-ArticleValue(1|2|3): [additional info value]
---------------------------------------------------
Save additional info "value" to the incoming article (email).

X-OTRS-SenderType: (agent|system|customer)
------------------------------------------
Info about the sender.

X-OTRS-ArticleType: (email-external|email-internal|email-notification-ext|
email-notification-int|phone|fax|sms|webrequest|note-internal|note-external|
note-report)
----------------------------------------------------------------------------
Article type.

X-OTRS-TicketKey(1|2|...|8): [additional info key]
--------------------------------------------
Save additional info "key" to the incoming ticket.

X-OTRS-TicketValue(1|2|...|8): [additional info value]
------------------------------------------------
Save additional info "value" to the incoming ticket.

X-OTRS-Loop: True
-----------------
Send no auto-responses to sender (customer)

