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## Chapter 2. User Guide

## Running for the first time

The first time you run FreeGuide it asks you some questions and then asks whether you want to choose your channels. You should normally leave this option ticked.

If you followed the installation instructions for your platform exactly, but you get an error here, it's a bug - sorry! - contact us and we'll sort you out.

If all has gone well, FreeGuide will know what channels you want, but won't be able to show any programmes because you haven't downloaded them yet. It will ask you whether you want to go to the download screen. Connect to the Internet, and click Yes. Cross your fingers and wait. If all is well, the listings should eventually download (it can take some time), and you can click OK to start using FreeGuide. If you have problems have a look at the FAQ.

### Note

If you very quickly get an "`Execution Error`" message, check that you're connected to the Internet and try again. If you wait quite a while and then get the "`Execution Error`" message, everything may still be alright - click "Continue" to see.

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